In the words of Aretha Franklin, I need to talk about respect. I am a working mum of my own small business. I work hard personally and professionally like most of us do, I'm no different to anyone else. If I send a text message to a friend, I expect a reply. It may not always be an instant text back as I know life is busy and we all have a lot to deal with at the moment, but I will get one at some point. If I email about an issue to a retailer about a goods delivery experie